Frequently Asked Questions
Everything you need to know about your gear and orders.
What is your return policy?
We offer a 30-day return policy for all items in new, resalable condition with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I determine the right size for my dog?
To find the perfect fit, measure your dog's girth around the widest part of their rib cage. Each product page features a specific size chart to help you choose between sizes.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner.
Do you offer a warranty on your products?
Yes, we stand behind our gear. We offer a limited lifetime warranty against defects in materials and workmanship for the original purchaser.
How should I clean and maintain my Ruffwear gear?
Most of our gear can be hand washed with mild detergent and air dried. For specific items like boots or technical apparel, please refer to the care instructions on the product label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.